Shipping policy

Shipping Policy

Last Updated: 11 December 2025

Shipping Information

At Kalamunda Adventures, we aim to deliver your order safely, efficiently, and with care. Please review the information below to understand how and when your order will be shipped.

Shipping Locations

We currently ship to:

  • Australia-wide

At this time, we do not offer international shipping.

Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays)

  • Orders placed after business hours or on weekends/public holidays will be processed the next business day

  • During peak periods, promotions, or sales, processing times may be slightly extended

Shipping Methods & Delivery Timeframes

Delivery times are estimates only and begin once your order has been dispatched.

Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Express Shipping (where available) 1–3 business days

Delivery timeframes may vary depending on your location, carrier delays, or external factors beyond our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size

  • Promotional free shipping may be offered from time to time and is subject to stated terms

Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with tracking details

  • Please allow up to 24 hours for tracking information to update

Authority to Leave (ATL)

  • Some deliveries may be sent with Authority to Leave at the carrier’s discretion

  • If you prefer signature on delivery, please contact us before dispatch

  • Kalamunda Adventures is not responsible for lost or stolen parcels where ATL has been applied

Incorrect Address Information

Please ensure all shipping details are accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping charges

  • Delays caused by incorrect address details are not the responsibility of Kalamunda Adventures

Delays & Carrier Issues

While we do our best to meet delivery estimates, delays can occur due to:

  • Weather conditions

  • Carrier network disruptions

  • Peak periods or public holidays

Once an order has been dispatched, delivery timing is managed by the carrier and is outside our control.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us at
hello@kalamunda-adventures.com.au
as soon as possible with your order number and supporting photos where applicable.

We will work with the carrier to investigate and resolve the issue.

Cancellations After Dispatch

Orders cannot be cancelled once dispatched. If you no longer wish to keep your item, please refer to our Refund Policy for return options.

Contact Us

If you have any questions about shipping, feel free to contact us at
hello@kalamunda-adventures.com.au